What Is Your Return Policy



We take great pride in making quality pieces that will work and you’ll love. It is important to us that you are wholly satisfied with your product. If for any reason you do not absolutely love your piece, we will gladly issue you a refund or exchange for the value of the merchandise.

Please send the return item(s) within 30 days from the date of purchase. Merchandise must be in original condition, unwashed and unworn. Please include the original tags. We will happily exchange the item(s) for another or refund the payment. Exchanges are dependent on existing stock.

Please download and print the return/exchange form found here and include in your return. Thank you!

Original shipping fees are non-refundable (the cost to ship the suit to you, $5.35 domestic, $8.50-$15.10 international). Merchandise returned after 30 days may be exchanged or refunded in the form of a store credit.

Return address:

SENSI Bikinis
3106 Eugene St.
Hood River, OR 97031

 

Can I exchange my bikini?


Of course! We want our swimwear to fit you perfectly. If a piece does not fit, please send to Sensi Bikinis for an exchange in another size or a different piece.

If exchanging a piece(s) please provide additional shipping payment. $5 for domestic orders, $12 for Canada and Mexico, $16 for international orders. Package will not ship unless method of payment is provided. Also, if total of new product exchange exceeds original order price, further payment is required.

Find the Return/Exchange Form here!

Can I cancel my order?



Yes. Orders may be cancelled immediately after purchase before product has shipped. Please email shipping@sensigravesbikinis.com with your full name and order details. Once product has shipped, orders may be returned for a full refund within 30 days.

Can I change the shipping address on my order?



Yes. If you’ve entered the wrong shipping address for your order, we are able to change it if the product has not shipped. Please email shipping@sensigravesbikinis.com immediately with your full name and new shipping address.

How can I check the status of my order?



Once your order has shipped, you will receive an email with your order confirmation and tracking number.  If you cannot find your USPS tracking number, please email shipping@sensigravesbikinis.com with your full name and order number.

When will my order ship?



Our shipping department is open Monday to Friday 9 a.m. – 5 p.m. Orders placed after 10 a.m. are processed the following business day. Please allow up to 24 business hours to fully process your order. Orders are not processed on the weekend. Please note that while USPS is speedy and accurate, the arrival date is not guaranteed.

To order pieces deliverable to another address besides the billing address or to insert special shipment instructions, please use the “notes” section on the transaction screen upon checkout.

Do you ship internationally?



We do ship overseas! USPS is quite reliable although can sometimes get held up in customs. International delivery typically takes 14-20 business days, but can take up to 30 due to customs. Shipping to Canada costs $8.50 Most everywhere else costs $13.50-$15.50. SENSI is not liable for lost international packages. For better tracking and delivery on an international shipment, please choose EXPRESS shipping. Cost $44.95

Where do orders ship from?



We ship everything from our warehouse located in Hood River, Oregon.

What if the website doesn't have the particular piece I'm looking for?



Please check with one of our national, international or online retailers for stock. Also, some pieces may be on back order. If so, they will be listed on the individual product page as such. Check back soon!

Where are the suits made?



All of our swimwear is manufactured in Portland, Oregon, USA. We like to keep it local!

What are the bikinis made out of?



Our swimwear is constructed of high-quality spandex/nylon blend fabrics. We choose our fabrics based on how they feel, how they hold up over time and how they impact the environment. We source fabrics from Portland, L.A. and Italy.

Can I buy replacement bra cups?



Yes! We’re happy to send you extra bra cups whenever you need. We do charge $1 per pair to cover our costs. Please email info@sensigravesbikinis.com for more information and to request a pair.

Wholesale Inquiries?



For wholesale inquiries please contact: info@sensigravesbikinis.com

Sale Items



All sale items are final sale, thus we cannot offer returns or exchanges for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We thank you for understanding this policy!

Contact Us



Customer Service
help@sensigravesbikinis.com

Returns/Order/Shipping Inquiries
shipping@sensigravesbikinis.com

Wholesale Inquires
info@sensigravesbikinis.com

European Sales
wholesale@sensibikiniseurope.com

Ambassador Inquiries
team@sensigravesbikinis.com

Telephone
(510) 863-1631

Mailing Address
P.O. Box 93
Hood River, OR 97031

Size Chart

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